Shipping policy
Shipping Policy
Last updated: 03/15/2026
Welcome to [House of cardinal]. We want your order to reach you as quickly and safely as possible. This Shipping Policy explains how we process and deliver orders placed on our website.
Order processing time
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All orders are processed within 1–2 business days after payment is confirmed. (Business days are Monday to Saturday, excluding public holidays.)
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Orders placed after 3:00 PM IST will be processed on the next business
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During sale periods or high‑volume times, processing may take an additional 1–2 business
If there is any significant delay in processing your order, we will contact you by email or phone using the details provided at checkout.
Shipping locations
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We currently ship within India to most serviceable pincodes.
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We do not ship to PO boxes, military addresses, or pincodes that are not covered by our courier partners.
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International shipping is currently not available
Shipping methods, fees, and delivery times
Shipping charges for your order will be calculated and displayed at checkout.
Example:
*Delivery time is calculated after your order has been processed and dispatched, and may vary by pincode and courier partner.
Order tracking
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Once your order is shipped, you will receive an email with your tracking number and a link to track your shipment.
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Tracking information may take up to 24 hours to become active on the courier’s website.
Delivery attempts and address issues
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Our courier partners will usually attempt delivery 2–3 times at your address. If you are unavailable, they may contact you by phone or SMS.
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If the order is returned to us due to an incorrect address, non‑availability, or refusal to accept, we may:
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Reship the order after collecting an additional shipping fee, or
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Cancel the order and issue a refund after deducting the original shipping charges (if applicable).
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Please ensure your shipping address, pincode, and contact number are correct at checkout.
Delays and exceptions
We always try to deliver within the estimated timelines, but delays can occur due to:
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Unforeseen circumstances such as weather conditions, natural disasters, strikes, or local restrictions
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High order volume during sales or festive seasons
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Courier or logistics issues beyond our control
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Remote or hard‑to‑reach locations
We are not liable for delays caused by such external factors, but we will support you with updated tracking information where possible.
Damaged, missing, or lost packages
If your order arrives damaged, tampered with, or if you believe it is lost in transit, please contact us within 48 hours of the marked delivery time.
Email: [Hellohouseofcardinal@gmail.com]
Phone/WhatsApp: [+91 7232020560]
Please provide your order number, photos of the outer packaging and product, and any other relevant details. We will raise the issue with our courier partner and inform you about the resolution (replacement, partial refund, or store credit) as per our internal policy.
Customs, duties, and taxes
For orders within India, prices shown at checkout are inclusive/exclusive of GST as mentioned on the product page and invoice.
If we start shipping internationally in the future, any customs duties, taxes, or import fees charged by the destination country will be the responsibility of the customer.
Returns, exchanges, and self‑shipping
Our shipping policy should be read together with our Return & Refund Policy.
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In cases where you need to self‑ship a product back to us (for returns or exchanges), the return address and instructions will be shared on email/WhatsApp.
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Please use a reliable courier with tracking and share the tracking details with us once dispatched.
Contact us
If you have any questions about this Shipping Policy, please contact us:
Email: Hellohouseofcardinal@gmail.com
Phone/WhatsApp: +91 7232020560
Working hours: [e.g., Monday–Saturday, 10:00 AM – 6:00 PM IST]